Privacy policy

Nestly values the privacy and security of its customers. This Privacy Policy explains how we collect, use, store and protect personal information provided while you browse and make purchases on our website.

By using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Information We Collect

We may collect different types of information when you visit our website, create an account, contact us or make a purchase, including:

Full name;
Email address;
Delivery and billing address;
Telephone number;
Payment information;
Purchase history and details;
Information related to your use of the website, such as pages visited, device used and preferences;
Information you voluntarily provide when contacting our customer support team.

How We Use Your Information

The information we collect may be used to:

Process, confirm and deliver your orders;
Process payments and prevent fraudulent transactions;
Provide customer support and assistance;
Improve our products, services and shopping experience;
Send updates regarding orders, deliveries and other important information;
Send marketing communications, promotions and news where you have given your consent to receive them;
Analyse the operation and performance of our website;
Prevent fraudulent, abusive or illegal activities;
Comply with applicable legal and regulatory obligations.

Sharing of Information

Nestly does not sell, rent or trade your personal information.

Your information may be shared with third parties only when necessary for the operation of our business, including:

Payment processors and payment service providers;
Shipping, delivery and logistics companies;
Platforms used to host and manage our online store;
Technology and analytics service providers;
Marketing and communication services, where applicable;
Partners who assist us in providing our services;
Public authorities or competent bodies where required by law.

These third parties will only receive the information necessary to perform the relevant services, where applicable.

Information Security

Nestly takes reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, alteration, disclosure or misuse.

We use appropriate security measures to protect information transmitted through our website. However, no system for storing or transmitting data over the internet can be considered completely secure.

Cookies

We use cookies and similar technologies to improve your experience on our website.

Cookies may be used to:

Remember your preferences;
Maintain certain items and settings while you browse;
Improve the functionality and performance of the website;
Understand how visitors use our website;
Analyse store traffic and performance;
Personalise content, advertisements and offers, where applicable.

You can manage or disable cookies through your browser settings or through the consent tools available on our website. Disabling certain cookies may affect some store functionalities.

Your Rights

Depending on the legislation applicable to your location, you may have the right to:

Request access to the personal information we hold about you;
Request correction of inaccurate or outdated information;
Request deletion of your personal data where legally permitted;
Request restriction of certain uses of your data;
Object to certain processing of your data;
Withdraw previously provided consent where processing is based on consent;
Request data portability where applicable;
Opt out of receiving marketing communications.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Data Retention

Nestly retains personal information only for as long as necessary to fulfil the purposes described in this policy, provide our services, resolve potential issues relating to orders, or comply with legal, tax and regulatory obligations.

When personal data is no longer required, we will seek to delete or anonymise it in accordance with applicable legal requirements.

Children's Privacy

Our website is not intended for children. Nestly does not knowingly seek to collect personal information from children without the consent or involvement of a parent or legal guardian where required by applicable law.

Changes to This Privacy Policy

Nestly may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies or legal requirements.

When this policy is updated, the latest version will be made available on this page. We recommend checking this page regularly to stay informed about any changes.