Shipping policy

Shipping and Delivery Policy

Nestly works to provide a safe, transparent and efficient shopping experience. We select products designed to make everyday life at home simpler, more practical and more comfortable, and we monitor each order to help ensure that it reaches you safely and within the estimated delivery timeframe.

Order Processing

All orders placed with Nestly go through a processing period before dispatch.

Processing times may vary depending on product availability, payment confirmation and preparation of the order for dispatch.

Once processed, your order will be handed over to the delivery carrier, and you will receive tracking information, where available, so that you can follow the progress of your delivery.

Delivery Times

Delivery times may vary depending on the destination, the product purchased and external factors related to transportation.

Factors that may affect delivery times include:

Delivery carriers and postal services;
Customs processes, where applicable;
Weather conditions;
Periods of high demand;
Public holidays and interruptions to transport services.

The estimated delivery timeframe will be displayed during the checkout process or in your order confirmation.

Free Shipping

Nestly offers free shipping on all eligible orders placed through our store.

Where free shipping is available, no additional shipping cost will be charged at checkout.

This allows you to receive your Nestly products in a simple and convenient way.

Order Tracking

After your order has been dispatched, you may receive a tracking number or tracking link to monitor the progress of your delivery.

Tracking information may take a few days to appear or be updated after the order has been dispatched.

If tracking information remains unchanged for a period of time, this does not necessarily mean that your order is not moving. Some carriers may take longer to update tracking information during certain stages of transit.

Delivery Delays

At Nestly, we work to ensure that orders are delivered within the estimated timeframe. However, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

Customs procedures;
Carrier delays or service interruptions;
High volumes of orders;
Public holidays;
Adverse weather conditions;
Strikes or interruptions to transport services;
Other external events that may affect delivery.

If your order is delayed, please contact us. Our team can review the available information and assist you in tracking the situation.

Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

We recommend carefully checking your name, address, postcode and other relevant information before completing your purchase.

If you notice an error in your address after placing your order, please contact us as soon as possible. We will do our best to determine whether it is still possible to make a change before dispatch.

Once the order has been dispatched, it may no longer be possible to change the delivery address.

Order Not Received

If the tracking information shows that your order has been delivered but you have not received it, we recommend checking the following first:

Whether another member of your household received the order;
Whether the order was left with a neighbour;
Safe locations specified for deliveries;
Information or photographs provided by the delivery carrier, where available.

If you are still unable to locate your order after these checks, please contact the Nestly team so that we can review the situation and advise you on the next steps.

Products and Packaging

Nestly products are carefully prepared to help ensure they are shipped safely. Depending on the product purchased, the packaging, presentation and protective method may vary.

Some products may be shipped in packaging specifically designed for transportation to help protect them during their journey to the destination.