Refund policy

Nestly values customer satisfaction and strives to offer useful, functional and quality products designed to make everyday life easier. If you are not completely satisfied with your purchase, we provide a returns and refund policy to ensure a safe and transparent shopping experience.

Returns Period

You have up to 30 days after receiving the product to request a return or refund, provided that the order meets the conditions set out in this policy.

Return Conditions

For a return to be accepted, the product must:

Be within the 30-day period following delivery;
Show no signs of excessive use, damage or alterations caused by the customer;
Preferably be returned in its original packaging;
Include, where possible, all accessories, parts and components supplied with the product;
Be requested through our customer support team.

Certain products may be subject to specific return conditions due to their nature, intended use, or hygiene and safety considerations.

How to Request a Return

To start the return process, please contact our customer support team and provide:

Full name;
Order number;
Reason for the return;
Photos or videos of the product, where requested;
Any other information required to assess the request.

After reviewing your request, our team will provide you with the necessary instructions for returning the product.

Do not send the product to an address without first receiving instructions from our support team.

Refunds

Once we receive and assess the returned product, we will send you confirmation as to whether the refund has been approved or rejected.

If the refund is approved, the amount will be processed and, whenever possible, refunded using the same payment method used for the purchase.

The time required to receive the refund may vary depending on the payment method, financial institution or card provider.

Refunds may be issued after confirmation of the product's return or after receiving proof of postage, where applicable.

Faulty Products or Order Issues

If the product you received is faulty, damaged during transit, incomplete, or different from the product you ordered, please contact our customer support team as soon as possible.

We may request photographs or videos to assess the situation and determine the most appropriate solution, which may include a replacement, refund or another suitable resolution.

Return Costs

For returns due to a change of mind or personal reasons, return shipping costs may be the customer's responsibility, unless applicable law provides otherwise.

Where the issue is caused by an error on the part of Nestly, a damaged product, a defect or an incorrect shipment, Nestly will seek to cover the necessary costs to resolve the issue, where applicable.

Order Cancellation

Orders may be cancelled while they have not yet been processed or dispatched.

If the order has already been processed or dispatched, it may not be possible to cancel it directly. In this situation, you will need to wait for the product to be delivered and follow the applicable return process.

Nestly Guarantee

Nestly offers a 30-day guarantee, giving our customers greater peace of mind when trying our products.

During this period, you may request a return or refund, provided that the order meets the conditions set out in this policy and any applicable statutory rights.

For certain products, particularly electronic products or products containing electrical components, additional product-specific warranty conditions may apply.

Nestly's commercial guarantee does not limit or replace any statutory rights that consumers may have under applicable law.

Our aim is to provide a reliable, transparent and satisfying shopping experience.